FAQs

Below you’ll find answers to the questions we get asked the most about professional pet sitting and dog walking services.

How do I get started?

Click here to get started.

How is my rate determined?

Rates are listed on the corresponding service’s page. A detailed invoice will be provided for each booking request. Surcharges and Add Ons may apply.

How do I pay for my booking?

An invoice will be sent to your email with a link to pay. We accept cash, all major credit cards, and PayPal. 

Do I pay before or after my booking?

Payment is due in full two days prior to the start of your service. Service will not be rendered on open invoices, and a late fee will be assessed for any past due accounts.

Do you offer any discounts?

Yes, we currently have a referral program in place. Contact us for details!

What is your cancellation policy?

Cancellations made 48 hours prior to the start of pet services booking will receive a full refund, cancellations made 24 hours prior to the start of booking will receive 50% refund. All other cancellations are nonrefundable.

Do you spend the night at my home?

Overnight Care will be available SOON!

What if my pet makes a mess in my home?

We will do our best to clean up the accident using your supplies you’ve informed us about. If the mess is extensive, you may incur a cleaning fee if it takes us longer than your scheduled service. We are not responsible for any damages your pet causes.

How will I know how my pet(s) are doing?

We provide updates with photos for each visit or walk through our booking platform. It is accessible via an app on your smartphone and/or via web on desktop.